When you create a Betr account, we hold certain information about you. What data, why we need it, and how long we keep it — all answered here in plain, straightforward language. No legal jargon.
By creating a Betr account, you agree to this privacy policy — so it's worth a quick read. If you have any questions, feel free to reach out to support.
Betr Asia ("we", "Betr") provides online betting and gaming services through the betr.asia website and mobile application. This Privacy Policy explains what information we collect from our users ("you"), why we collect it, how we store it, and the circumstances under which we may share it with others.
This policy applies to all registered Betr members, visitors who browse the site without an account, and users of our app. Wherever you are — Dhaka, Chittagong, or Sylhet — your information is governed by this policy.
Betr follows international standards for data protection. We believe your personal information belongs to you — it's our responsibility to keep you informed before using it.
Betr collects your information in several ways. There are three main categories of data we gather:
Information You Provide: At registration, you provide your name, date of birth, phone number or email address, and a password. During KYC verification, you are required to submit a photo of your national ID or passport along with a selfie. Any conversations you have with our support team are also retained.
Automatically Collected Information: When you use Betr, certain information is recorded automatically: your device details (model and operating system), browser or app version, IP address, login time and location, and a log of which games you played and for how long.
What comes through from payments: For transactions made via bKash or Nagad, the transaction ID, timestamp, and amount are recorded. Your mobile banking account number is partially masked — the full number is never stored on Betr's servers.
Betr uses your information only for specific purposes — never for anything unnecessary. The main purposes are:
Betr never sells your data to advertisers. If your information is used for personalized marketing, your consent is obtained beforehand — and you can opt out at any time.
Betr has put multiple technical safeguards in place to protect your information — each one working alongside the others.
All data transfers are encrypted using TLS 1.3 — the current gold standard in transport layer security. No one can read your data in transit between your browser or app and Betr's servers.
Passwords are never stored in plain text — only encrypted hashes are kept. This means no Betr employee can ever view your password. Payment information is stored on a separate PCI-DSS compliant server, kept entirely apart from standard account data.
Betr does not sell your data to third parties. However, limited information may be shared in certain specific circumstances:
Service providers: Necessary information is shared with companies that handle payment processing, KYC verification, cloud hosting, and customer support. These companies may only use the data for the specified purpose and are not permitted to use it for their own interests.
Legal authority: Betr may be legally required to disclose information under a valid order from a court, law enforcement, or regulatory authority. In such cases, only the specific information requested is provided — nothing more.
Game Provider: The provider of the game you are playing (such as Evolution or Pragmatic Play) receives minimal information during a session — only what is necessary to run the game.
Betr enters into a Data Processing Agreement (DPA) with every service provider it works with, clearly setting out data protection obligations.
Betr's website and app use cookies and similar tracking technologies. These are stored as small files in your browser.
Cookies fall into three main categories: essential, functional, and analytics. Essential cookies are required for the site to operate — they maintain your login session, handle security tokens, and so on. These cannot be disabled, as the site will not function without them. Functional cookies remember your preferences, such as your language setting or the last game you played. Analytics cookies collect site statistics — how long users spend on each page, which features are used most. This data is not personally identifiable.
You can disable non-essential cookies through your browser settings, though some features may not function properly as a result.
As a registered Betr member, you have certain rights over your own data. To exercise these rights, email support@betr.asia or reach out via support chat.
We typically respond within 30 days of receiving a request. For complex cases, it may take longer — but we will let you know.
Betr does not retain your data any longer than necessary. All information is kept for as long as your account remains active. After account closure, certain data must be retained for a defined period:
Once this mandatory retention period ends, data is securely deleted or anonymised.
Betr strictly enforces an 18+ policy. We never knowingly collect data from or provide services to minors. Age is verified at registration and reconfirmed during KYC.
If we ever become aware that a minor's information has been collected, the account will be closed and the data deleted immediately. To report such a case, contact us at support@betr.asia.
Betr may update this policy from time to time for business or legal reasons. Minor changes will be notified on this page. For significant changes to how we collect or use your data, we will notify you by email or in-app notification at least 30 days before they take effect.
Continued use of Betr after any changes have been made will be taken as acceptance of the updated policy. If you do not agree, you may close your account and withdraw your balance.
The date of the latest update is always shown at the top of this page. A brief summary of each change is added to the page so you can easily see what's different from the previous version.
Six Layers of Technical & Policy Protection
All data transfers are secured with the highest standard of encryption. Your information cannot be intercepted or read in transit over the internet.
Payment information is stored on a dedicated secure server. Betr never sees your full card number or mobile banking PIN.
Your personal data is never sold to advertisers or third-party companies. That is a core commitment at Betr.
Betr employees can only access the information relevant to their specific role. Not all employees have access to all data.
If any unusual login activity or transaction is detected, you will be notified immediately and your account will be secured.
Third-party security specialists regularly audit Betr's systems. Any vulnerabilities identified are addressed immediately.
Betr collects different types of information for different purposes. A full breakdown of each data type and its reason for collection is provided below.
Follow this process to view, correct, or request deletion of your personal data
Submit your request via live chat or by emailing support@betr.asia. Being logged in to your account helps speed up the identity verification process.
An OTP will be sent to your registered phone number or email address to verify your identity.
Once verified, your request will be processed — responses are typically issued within 30 days.
You will be notified once your request is fulfilled. If it cannot be fulfilled, the reason will be explained and you will have the option to appeal.
For any data-related requests, email: support@betr.asia — use the subject line "Data Request".
Every Betr member is entitled to exercise these rights
You can request a full list of the information Betr holds about you, along with a copy.
If any information we hold about you is inaccurate or incomplete, you can request that it be corrected.
You can request the deletion of any data held beyond legal obligations.
You can request that we stop using your information for specific purposes.
You can request a downloadable copy of your data in a commonly used format.
You can opt out of marketing emails or promotional notifications at any time.
What types of cookies Betr uses and why
You can manage non-essential cookies through your browser settings.
Understand clearly when and with whom Betr may share your information
Minimal information required for processing transactions via bKash or Nagad — used solely to complete the transaction.
Specific documents for identity verification — used solely for the verification process, for no other purpose.
Session tokens and bet amounts during a game session — required for game operation.
Under a valid legal order — only the specific information requested, nothing beyond that. Betr does not share data voluntarily.
This information is never shared with anyone — that is Betr's commitment
Want to Learn More About Betr?
If any part of this policy is unclear, feel free to ask in Bengali via support chat or email us at support@betr.asia.
You will be given 30 days' notice before any major changes take effect. Keep notifications enabled in the app so you don't miss any updates.